Problem Solving and Decision-Making Skills training course helps learning the tools and processes to find the right solutions to most of the problem or situation.

These skills are critical skills to working professionals, yet most people learn these skills through trial and error and receive minimal formal training in these disciplines. Cognitive science has made great strides during the past two decades toward better understanding how humans solve problems and make decisions. Modern tactics and skills can build upon prior experience and improve both individual and team performance.

OUTCOMES :

After completing this course, participants will have learned to:

• Apply problem-solving steps and tools
• Analyze information to clearly describe problems
• Identify appropriate solutions
• Think creatively and be a contributing member of a problem-solving team
• Select the best approach for making decisions
• Create plans for implementing, evaluating, and following up
• Avoid common decision-making mistakes
• Make correct and timely decisions
• Use problem-solving model and toolkit
• Make good group decisions
• The Importance of Clear Communication in Preventing Problems

Detailed Course Content:

• Decision Making and Problem Solving
• ‘Owning’ The Problem
• The Positive Alternative
• Problem Solving & Decision-Making Models
• Review of Problem-Solving Models
• Benefits of Using Models
• Defining the Problem
• Convergent & Divergent Problems
• Logical Problem Solving & Decision Making
• Schedule of Further Actions
• Applying Structured Techniques to Organizational Issues
• Guidance for Problem Solving Meetings
• Creative Problem Solving & Risk Taking
• Defining Problems Needing Creative Thought
• The Quest for Continuous Improvement
• Building Creative Capability in Self, Others and the Wider Organization
• Fostering and facilitating organizational innovation
• Building the creative organization: a menu for good leadership practice
• The Creative Leader in the Innovative Organization
• Leadership style, cognitive processes decision-making outcomes
• Designing a personal plan for innovation in the workplace